The results showed that the RegulationRoom moderator played a pivotal role in facilitating active discussion, encouraging both within-group and between-group (crosscutting) interactions. I used crosscutting interaction between different interest groups as a proxy indicator to measure deliberativeness. In this study, employing social network analysis (SNA), I analyzed one discussion hosted by RegulationRoom on a debt collection policy. The RegulationRoom modertor helped commenters better understand the topic, engage in the discussion more effectively, consider opposing views, and substantiate their own comments. To achieve the goal, RegulationRoom adopted a neutrally engaged and expertise-based facilatative moderation system. RegulationRoom was an online discussion platform designed to help stakeholders historically missing from the conventional rulemaking processes, such as ordinary citizens and small businesses, engage in thoughtful and informed discussion about a proposed rule. When combined, the wiki model promotes the virtues of inclusion and accuracy at large scales, while the face-to-face model excels in conditions of localism and promotes the virtues of solidarity and social capital. These two modes of communication ought to be viewed in Madisonian terms - as distinctive forms of interaction that check and balance the vices of one another. Instead, this essay argues that the collaborative editing process found within Wikipedia ought to be viewed as a promising supplement to traditional deliberation. These virtues of the Wikipedia model should not, however, lead to the simple conclusion that it ought to replace traditional face-to-face deliberation. By mitigating problems that arise in deliberative practice, such as 'group polarization' and 'hidden profiles,' the wiki model often realizes the epistemic and procedural aspirations of deliberative democracy.

This online mode of interaction overcomes many of the problems that distort face-to-face deliberations. It argues that while similar in some respects, the mode of interaction within Wikipedia represents a distinctive form of 'collaborative editing' that departs from many of the qualities traditionally associated with face-to-face deliberation. This essay examines the implications Wikipedia holds for theories of deliberative democracy.

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