As of August 2003, mission critical customers can receive the services they need for their HP OpenView environment. Today, only reactive HP OpenView support is provided to mission critical customers with HP OpenView applications. HP now offers an integrated support solution for HP mission critical customers with HP OpenView software – all in ONE support contract! As of August 2003, customers can add an HP OpenView module to their HP Proactive 24 or Critical Service package, to receive proactive HP OpenView support and integrated problem resolution.

Mission critical services are suited for customers who require their IT infrastructure to be highly available, consistently reliable, and readily scalable. Mission critical contract customers can now purchase mission critical level support for their HP OpenView products. HP Proactive 24 Service and HP Critical Service, HP’s mission critical service offerings, now offer an HP OpenView module. November 2004 HP Restricted - Channel Partner Use OKĢ Agenda Objectives HP OpenView – engaging with misssion critical services What’s new? HP OpenView personalized service offerings Key features Optional services Competitive advantages Summary Pre-requisites for the HP OpenView module in HP Proactive 24 Service or Critical Service Choices for customer who currently have HP OpenView products on a mission critical contract Product numbers for mission critical services for HP OpenView Sample quote: HP Critical Service for HP OpenView What is an HP OpenView management server? HP Software Services sales resources For more informationģ Objectives After attending this training, the attendee should be able to: Clearly express the value proposition and key benefits of mission critical services for HP OpenView customers.Ĥ HP OpenView Engaging with mission critical services 1 HP OpenView for Mission Critical Services

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